Return and Replacement Policy
Return & Replacement Policy
At Indohobby.in, operated by Ansuz Technology and Consulting Services Private Limited, we are committed to delivering high‑quality products with complete customer satisfaction. This Return & Replacement Policy outlines the conditions under which returns, replacements, and refunds may be requested.
1. Reporting Damaged or Defective Items
If you receive an item in a damaged condition, you must inform us within 7 days of delivery with a clear photograph of the damaged product in its original packaging [sec2](#sentenceindex-sec2).
Please send your complaint with supporting images to:
Email: Ansuztechnology@gmail.com
2. Conditions for Return
To qualify for a return or replacement, the product must be:
- Unused and in original condition
- Returned with all original boxes, parts, and accessories [sec3](#sentenceindex-sec3)
- Packed securely to avoid transit damage
We will bear the return shipping charges for approved damaged‑item returns [sec4](#sentenceindex-sec4).
3. Replacement Process
A replacement will be issued only after the returned item is received and inspected by our team [sec5](#sentenceindex-sec5).
The replacement request will be void if inspection reveals:
- The product has been used
- Any parts or accessories are missing
- Damage caused by improper handling or misuse
- Signs of tampering or attempted modification
- Missing tags, labels, barcodes, or original packaging
4. 100% Money‑Back Guarantee
You are eligible for a full refund under the following conditions:
- The order is not dispatched within 3 days after the promised shipment date
- The order is not delivered within 10 days after dispatch
We also guarantee resolution of complaints within 7 days, failing which a full refund will be issued [sec6](#sentenceindex-sec6).
5. Before Dispatch — Cancellation & Refund
If your order is not dispatched within 3 business days after the promised shipping date, you are entitled to a 100% refund [sec7](#sentenceindex-sec7).
You may cancel your order anytime before dispatch — no questions asked.
6. After Dispatch — Delivery Delay Refund
If your order is not delivered within 10 days after dispatch, you are eligible for an instant 100% refund [sec7](#sentenceindex-sec7).
7. Non‑Returnable Items
Certain categories may not be eligible for return due to hygiene, safety, or regulatory reasons. These will be clearly mentioned on the product page wherever applicable.
8. How to Initiate a Return or Replacement
To request a return, replacement, or refund, please contact us at:
Email: Ansuztechnology@gmail.com
WhatsApp: 7044524099 / 9830161916.
9. Inspection & Final Approval
All returned items undergo a quality inspection. Approval or rejection of the return/replacement will be based on the conditions listed above.
10. Policy Updates
Indohobby.in reserves the right to update or modify this Return & Replacement Policy at any time. The version published on the website at the time of your order will apply.
