Shipping Policy

Shipping Policy

Welcome to Indohobby.in, an online store owned and operated by Ansuz Technology and Consulting Services Private Limited. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online platforms.

1. Service Coverage

We currently ship products across most pin codes in India, subject to courier serviceability and regulatory restrictions. Certain remote locations, restricted zones, or areas without reliable logistics coverage may not be serviceable. In such cases, we reserve the right to cancel the order and issue a refund, if applicable.

2. Order Processing & Dispatch Time

• Order Processing Time: Most orders are processed within 1–3 business days after successful payment confirmation.
• Dispatch Time: Once processed, orders are typically dispatched within 24–72 working hours, subject to product availability and verification.
• Business Days: Business days are Monday to Saturday, excluding public holidays and government‑declared holidays.

In case of any unexpected delay (stock issues, operational constraints, or courier disruptions), we will make reasonable efforts to notify you via email, SMS, or WhatsApp (where applicable).

3. Estimated Delivery Timelines

• Metro & Tier‑1 Cities: 2–5 business days from dispatch.
• Tier‑2 & Tier‑3 Cities: 3–7 business days from dispatch.
• Remote / Difficult‑to‑Reach Locations: 5–10 business days from dispatch.

These timelines are indicative and may vary due to courier network conditions, weather, strikes, natural calamities, or other factors beyond our reasonable control.

4. Shipping Charges

• Standard Shipping: Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
• Free Shipping Offers: From time to time, we may offer free or discounted shipping based on cart value, promotions, or specific products. Such offers will be clearly mentioned on the website or at checkout.
• Special Handling Products: Bulky, fragile, temperature‑sensitive, or special‑category products may attract additional shipping or handling charges, which will be communicated at checkout wherever possible.

5. Cash on Delivery (COD)

Cash on Delivery (COD), if available, will be shown as a payment option at checkout for eligible pin codes and order values. We reserve the right to:

• Disable COD for certain products, locations, or customers.
• Request advance payment or order confirmation for high‑value or bulk orders.

6. Courier Partners & Tracking

We work with reputed courier and logistics partners to ensure safe and timely delivery. Once your order is dispatched, a tracking ID and/or tracking link will be shared via email or SMS or WhatsApp. (where available). You can use this information to track the status of your shipment.

7. Address Accuracy & Non‑Delivery

• Correct Address: Please ensure that your shipping address, pin code, and contact details are accurate and complete at the time of placing the order.
• Failed Delivery: If a delivery attempt fails due to incorrect address, unreachable contact number, refusal to accept, or repeated non‑availability, the shipment may be returned to us.
• Re‑shipping: In such cases, re‑shipping may be possible at an additional cost, subject to our discretion and product condition.

8. Delivery Inspection & Damage

We take utmost care in packing and dispatching your order. However, we recommend that you:

• Inspect the package at the time of delivery for any visible damage or tampering.
• Refuse to accept a package that appears severely damaged or tampered with, and immediately inform us with photos and details.

For any issues related to damage, shortage, or wrong product received, please contact us within 24–48 hours of delivery with clear photos and order details, so that we can review and assist you as per our Return & Refund Policy.

9. Product‑Specific Shipping Conditions

Certain categories (such as live, perishable, fragile, or regulated items) may be subject to additional conditions, packaging standards, or courier restrictions. Where applicable, such conditions will be mentioned on the product page or during checkout. We reserve the right to cancel or modify orders that cannot be shipped in compliance with applicable laws or logistics constraints.

10. International Shipping

Unless explicitly mentioned, we currently do not offer international shipping. All orders are processed and delivered within India only.

11. Delays Beyond Our Control

While we strive to ensure timely delivery, certain events may cause delays, including but not limited to:

• Natural disasters, extreme weather, or pandemics
• Strikes, lockdowns, or transport disruptions
• Operational issues at courier or logistics partners
• Regulatory checks or local restrictions

In such situations, we request your understanding and patience. We will make reasonable efforts to keep you informed where possible.

12. Contact for Shipping Queries

If you have any questions or concerns regarding shipping, delivery timelines, or order status, you may contact us at:

WhatsApp: +91‑7044846164 / 9830161916.
Email: Ansuztechnology@gmail.com

This Shipping Policy is subject to change without prior notice. The version published on Indohobby.in at the time of your order will apply to that order.